Terms And Conditions

Welcome to padela2z.com. These Terms and Conditions govern your use of our website and the purchase of any products from us. By accessing and using this website, you agree to be bound by these terms. If you do not agree to these terms, you should not use this website.

1. General Information

1.1 Company Information: The website padela2z.co.uk is operated by SmashPlay Ltd, a company registered in England and Wales under company number 16695978 with VAT number 502923711, with its registered office at 167-169, Great Portland Street 5th Floor, London W1W 5PF.
1.2 Contact Us: For any questions or concerns regarding these terms or your order, please contact us at [email protected] or +44 20 345 17604.
1.3 Amendments: We reserve the right to change these terms and conditions at any time. Any changes will be effective immediately when posted on this website, and your continued use of the site signifies your acceptance of the updated terms.

2. Intellectual Property and Website Use

2.1 Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of PadelA2Z or its content suppliers and is protected by United Kingdom and international copyright laws.
2.2 Limited Licence: You are granted a limited licence to access and make personal use of this website. You are not permitted to download, modify, or use any part of the website or its content for commercial purposes without our express written consent.
2.3 Service Access: While we endeavour to ensure the website is available 24 hours a day, we will not be liable if for any reason it is unavailable at any time or for any period. Access may be suspended temporarily without notice in the case of system failure, maintenance, or for reasons beyond our control.
2.4 Prohibited Conduct: You are prohibited from posting or transmitting any material that is threatening, defamatory, obscene, or technically harmful (including viruses, logic bombs, etc.). We reserve the right to cooperate fully with law enforcement authorities in the event of a breach of this clause.

3. Ordering from Us

3.1 Order Process: Your order is an offer to purchase a product. The final details of your order are set out in the “confirmation” stage. After placing an order, you will receive an order acknowledgement email. Please note this email is not an order confirmation or acceptance.
3.2 Acceptance: Our acceptance of your order, and the completion of the contract between you and us, will take place on dispatch of the products ordered from us to you, unless we have notified you that we do not accept your order or you have cancelled it. A full payment is required before dispatch.
3.3 Refusal of Order: We reserve the right to refuse to accept an order for any reason, including but not limited to: where goods are not available; where we cannot obtain authorisation for your payment; or if there has been a pricing or product description error.

4. Product Information, Pricing, and Availability

4.1 Product Descriptions: We take reasonable care to ensure that all product descriptions, specifications, and prices are accurate. However, errors may occur. We reserve the right to correct any errors and to change product information at any time without prior notice.
4.2 Pricing: All prices are in GBP (£) and include VAT at the current UK rate, where applicable. Shipping costs will be added to the total price during the checkout process. If a pricing error occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
4.3 Availability: All products are subject to availability. If a product you have ordered is not available, we will notify you as soon as possible and offer an alternative or a full refund.

5. Shipping and Delivery

5.1 Delivery Time: We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors affecting us or our third-party couriers. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
5.2 Risk: The risk of loss or damage to products passes to you on the date when the products are delivered or on the date of first attempted delivery by our delivery agents.
5.3 Checking Your Package: Upon delivery, it is your responsibility to check your package and its contents thoroughly. If you notice any signs of damage, theft, or any unacceptable condition of the package, you must not accept the package or you must sign for it with a note of the damage. Failure to do so may prevent you from making a claim.
5.4 Failed Delivery: If a delivery fails due to an incorrect address specified by you or because no one is available to accept delivery, and the parcel is returned to us, you will be responsible for any return charges and re-delivery costs.

6. Returns, Refunds, and Cancellations

6.1 Your Right to Cancel: As a consumer, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order and receive a full refund within 14 days from the day you received the goods.
6.2 Returns Policy: To be eligible for a refund, you must notify us of your intention to return a product within 14 days of receipt. The product must then be returned to us within 14 days of that notification, in its original, unused condition and with all packaging and tags intact. You are responsible for the cost of returning the item.
6.3 Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 14 days. The refund will cover the cost of the goods only and will not include any original shipping charges paid, unless the goods are faulty.
6.4 Faulty Goods: If a product is faulty or not as described, you have a legal right to a full refund, repair, or replacement. Please contact us immediately to arrange for a return. Faulty products must be returned to us for examination. If a genuine manufacturer fault is established within 12 months of the purchase date, we will replace or exchange the item in accordance with the manufacturer’s warranty.
6.5 Exceptions: The right to cancel or return goods does not apply to any products that have been used, personalised, or customised specifically for you. For hygiene reasons, certain products may also be non-returnable.

7. Limitation of Liability and Indemnity

7.1 Our Liability: We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable.
7.2 Exclusions: We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
7.3 Indemnity: You agree to indemnify and hold harmless PadelA2Z from any claims, damages, costs, and expenses arising from your use of the website or your breach of these Terms and Conditions.

8. Governing Law and Jurisdiction

8.1 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
8.2 Jurisdiction: Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English and Welsh courts.

9. Miscellaneous Provisions

9.1 Force Majeure: We shall not be liable for any delay or failure to deliver products or otherwise perform any obligation if the delay or failure is caused by circumstances beyond our reasonable control, including but not limited to strikes, civil unrest, natural disasters, or acts of war.
9.2 Severability: If any portion of these terms is found to be invalid or unenforceable, the validity or enforceability of the other sections shall not be affected.
9.3 Third-Party Rights: These terms do not create or confer any rights or benefits enforceable by any person that is not a party to them, except as provided under the Contracts (Rights of Third Parties) Act 1999.